Frequently Asked Questions (FAQ's)

Ordering and Shipping

• When will my order ship?

  PLEASE NOTE: Delivery estimates below DO NOT include possible delays.

  We offer two options for shipping your order: "Standard Shipping” & “On Exact Date”. With the “On Exact Date", we guarantee arrival on the date selected. Shipments with this method will be delivered using 2nd Day or Next Day service for weekdays, and Saturday Next Day Service for Saturday deliveries. Our daily order cut-off is 1 PM EST. Please note, due to the perishability of our products we do not accept delivery for Mondays.

  • Standard Shipping will arrive within 3-7 business days, during the week selected at checkout.
  • 2nd Day - If you place your order before 1 PM EST on Monday, Tuesday, or Wednesday, your order will ship the same day that it is received to arrive within 2 business days. If you place your order after 1 PM EST, your order will ship the next possible business day. Orders placed after 1pm EST on Wednesday may ship out the following Monday for arrival on the following Wednesday.
  • Next Day - If you place your order before 1 PM EST on Monday, Tuesday, Wednesday or Thursday, your order will be shipped the same day for arrival the next day. If you place your order after 1 PM EST, your order will ship the next possible business day. Orders placed after 1pm EST on Thursday will ship out the following Monday for arrival on Tuesday. NOTE: Due to the perishability of our product, we do not ship over the weekends for arrival on Mondays.
  • Saturday Delivery – we are pleased to offer guaranteed Saturday delivery. Orders must be received by 1 PM EST on Friday in order to arrive the following Saturday.
• Can I place an order to be shipped outside of the United States?

  Due to the perishability of our product, we do not ship outside the United States. To shop at one of our International locations, please find the "Change Region" drop down at the bottom right of this web page. 

• Can you ship chocolate during warm weather or to warmer parts of the country like Florida and California?

  Yes, we absolutely can ship Godiva during warm weather and to warm climates in the U.S. all year long. Our shipping system monitors the temperatures where your package is being delivered and selects the appropriate packing material such as cooler boxes and frozen gel packs to ensure that your gift arrives in perfect condition and at no additional cost to you. Unfortunately, certain states will require "2nd Day", "Next Day", or "Saturday Overnight" during warmer months. Please see our Shipping Info page for additional details.

• Can you ship to more than one address?

  At this time, you can only ship to one address per order.

• Can I schedule a delivery?

  No, you can not schedule a future delivery at this time.

• Can I ship to a P.O. Box or an APO/FPO Address?

  Yes, we accept orders to P.O. Box and to APO/FPO addresses. Orders shipped to a P.O. Box are shipped via USPS via Priority Mail. We regret that we cannot offer our express shipping options for these types of addresses.

• Do you offer same-day shipping?

  At this time, we do not offer same-day shipping.

• Can you hold my order for a future date?

  No, we can not hold your order for a future delivery date at this time.

• What shipping carriers do you use?

  We use USPS for all P.O. Box and APO/FPO orders. We use select Ground and Air Carriers to deliver all other packages. It is up to the discretion of GODIVA which carrier will be selected.

• Can I use my own Federal Express Number to ship my order?

  We are not currently able to charge shipments to other Federal Express or UPS account numbers.

• Why did I get charged Tax?

  State and local jurisdictions require that Godiva collect applicable sales tax based on the product and shipping destination.

• What forms of payment do you accept?

  We accept Visa, Mastercard, American Express, Discover.

• Can I change or cancel my order?

  Once you submit your order at the end of the checkout process on www.Godiva.com, it cannot be changed, modified, or canceled. Therefore, please verify all order information, including the ship-to name/address, gift message, email address, etc., before submitting your order. Thank you.

• Does Godiva offer volume discounts?

  We do! You can save up to 20% with our volume discount. To redeem on GODIVA.com, you must enter code VOLUME at checkout.

  Volume Discount Details 
    Place an order of $600-$1,500 and receive 10% OFF. 
    Place an order of $1,501-$6,000 and receive 15% OFF. 
    Place an order of $6,001 and up and receive 20% OFF.

  • Discounts calculated on total merchandise (excluding tax & shipping & handling charges), on a per order basis, some exclusions apply.
     
  • Sale & Special Values items are not eligible for Volume Discounts.
     
  • Volume Discounts cannot be combined with Free Shipping promotion.

Order Tracking

• Will I receive an order confirmation?

  An order receipt will be sent immediately to your email address after placing your order. You will receive an order confirmation email with your order number, order total, and optional gift message within two hours of placing your order. Please review this information as soon as possible to ensure all addresses, items and arrival dates are correct. If you need to make any changes to your order, contact Customer Care at letters@godiva.com or 1-800-946-3482.

• Will I receive a shipping confirmation?

  When your order has shipped, you will receive a shipment confirmation including the tracking number for each shipment. Please note that this confirmation is typically emailed at 11pm EST on the day it is shipped. You may also Track Your Order at our Customer Assistance page. If your order has more than 10 recipients, you will only receive one shipment confirmation email. You may contact Customer Care at 1-800-946-3482 to request tracking information for all your recipients.

• Can I create an account after I start placing my order?

  Yes. After your order is completed, you will be asked if you would like to create an account, which will allow you to track your orders and will also make ordering easier for you in the future.

Returns

• What is Godiva's Returns Policy?

  For purchases made on Godiva.com, your order is guaranteed to arrive in perfect condition, no matter the weather, to delight you and those that receive your gifts! If you are not completely satisfied with your order upon arrival, please contact Customer Care within thirty (30) days of receipt for a prompt and courteous replacement or exchange of your merchandise. Please review our full Return Policy for more details.

Care and Storage

• How long will Godiva chocolates keep their fresh taste?

  Godiva Chocolates will maintain freshness after opening if stored at temperatures that do not exceed 65°F (18°C).  Avoid heat, humidity, and direct sunlight. For freshness of unopened products refer to the Best By Dating printed on many of our products.  

• How should I store the chocolate if I want to keep it fresh tasting for more than two weeks?

  To store chocolate for up to two months, place package in two plastic bags, close tightly and refrigerate. To store chocolate for up to six months, place package in two plastic bags, close tightly and freeze.

• How do I bring the chocolate to room temperature once it is removed from storage?

  Keep chocolates in plastic bags until the entire package comes to room temperature. This will take approximately two hours if it was stored in the refrigerator, six hours if it was stored in the freezer.

Allergy Information

• What allergens are contained in GODIVA products?

  We understand and share the concerns of consumers who are affected by food allergies.  Consumers should rely on our package ingredient labels for the most accurate information on that product.  If a product contains or may contain any of the FDA major nine allergens for US labeled products (eggs, milk, peanuts, tree nuts, fish, shellfish, soy, sesame, or wheat) or Health Canada/CFIA Priority Food Allergens for Canadian labeled products (eggs, milk, mustard, peanuts, crustaceans and molluscs, fish, sesame seeds, soy, sulphites, tree nuts, wheat and triticale, and sources of gluten), it will be clearly listed in the ingredient statement or following that statement for the may contain allergens.  Godiva has procedures in place to address cross-contact of allergens into other products that do not contain the allergen.  Where we have a concern about potential cross contact of an allergen, we will include a may contain statement. 

Wedding and Party Favors

• How far in advance should I place my favor order?

  We recommend that you place your order about 8 to 10 weeks before the event and select a delivery date of one week prior to the event. Store the favors in a cool, dark place - 70 degrees or cooler. Do not store them in the climate-controlled packaging that they are shipped in as the chocolates are fragile and may absorb an odor from the packing material.

• Do you offer volume discounts?

  Yes - the more you shop, the more you save.

  To redeem on GODIVA.com, you must enter code VOLUME at checkout.

  Volume Discount Details 
    Place an order of $600-$1,500 and receive 10% OFF. 
    Place an order of $1,501-$6,000 and receive 15% OFF. 
    Place an order of $6,001 and up and receive 20% OFF.

  Discounts calculated on total merchandise (excluding tax & shipping & handling charges), on a per order basis, some exclusions apply.
  
  Sale & Special Values items are not eligible for Volume Discounts.
  
  Volume Discounts cannot be combined with Free Shipping promotion.

General Questions

• How can I contact Customer Service?

  You can reach us a few ways: Phone: 1-800-9-GODIVA, Text: 1-856-4-GODIVA, Email: letters@godiva.com

• Who can I contact about website accessibility issues I encountered on this site?

  Godiva is committed to making its website accessible to all individuals. Please CLICK HERE to review our Accessibility Statement.

• What is Godiva's Policy on Donation requests?

  Although we would like to honor all requests, GODIVA Chocolatier receives hundreds of solicitations for donations and promotions annually and unfortunately, we cannot accommodate everyone. As a result, we prioritize and make donations to select organization that we often partner with, as well as make donations to organizations that are supported directly by a GODIVA employee.

• Do you send Samples?

  GODIVA cannot ship samples however we encourage you to sign up for our GODIVA newsletter to stay up to date on exclusive deals, news & more.

• Why didn't my promotional code or promotional offer work?

  From time to time, Godiva.com will offer special promotions and discounts. Many offers require a minimum spend in order to qualify for the promotional offer. This amount does not include tax or shipping and cannot be split between multiple shipments. Offers are valid in the US only on orders placed on Godiva.com, and are not valid in Godiva Boutiques, department/specialty stores, or through 1-800-9GODIVA. Promotional offers are not valid on previous purchases or orders over $599, and cannot be combined with volume discounts or other promotions or offers. Godiva promotions are not redeemable for cash.

• How can I apply for a job with Godiva?

  For a listing of all current job openings at Godiva visit our Careers page. This area of the site includes a review of corporate benefits, current job openings, and the ability to submit your resume online.

• How can I sell Godiva in my store?

  Godiva is not currently opening any unsolicited accounts. For more information on wholesale accounts, please email godivanewaccounts@godiva.com

• Where can I purchase Godiva Cheesecake?

  Please contact the Cheesecake Factory support team by calling 1-800-330-2253. Using our chocolate and our specifications, Cheesecake Factory prepares the cheesecakes and distributes them for Godiva.

• Where can I buy Godiva Liqueur?

  For more information and recipe ideas, please visit: https://www.godivaliqueurs.com.

• Where can I find more details on the Godiva Rewards program?

  The Godiva Rewards program is currently not active and registration for the program is no longer available.