Privacy & Security
Note: You must be a U.S. resident 18 years or older to register as a Member or use Godiva.com.
1. What Information We Collect and How We Use It
Godiva.com does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we don't require Users to register or provide information to us in order to view our site.
If you choose to become a Member, we collect the following information about you: name, address, phone number, email address, username, password, birth date. We also collect the names, addresses, and phone numbers of those persons whom you add to your personal address book as a Member, which is only accessible by using the Member's log-in information. We use the information you supply for the purpose of providing the services you have requested, and as described in this Policy. In addition, Godiva.com may from time-to-time contact you via email or regular mail, unless you opt-out by following the instructions in the "opting out" section of this policy.
In certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, Godiva or others. We may also disclose your personally identifiable information when we believe the law requires it. In the event of a merger, consolidation or sale or transfer of all or substantially all of our company or its assets, it is possible that all User information collected by Godiva.com will be transferred to the purchaser or the new company.
2. Notification of Information Sharing / Third Party Advertising
3. Cookies and Web Beacons
We also use "web beacons" in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to track the effectiveness of certain communications as well as the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please visit the following URL: https://www.godiva.com/account-guestpreferences.
Godiva.com sometimes includes notices of sweepstakes or other promotions we are conducting, and we may permit you to enter electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the promotion (e.g., to contact you if you're a winner). In addition, we may participate in internet related promotions sponsored by third parties. In these instances, if you are a participant in such promotions, we may provide certain personally identifiable information to these third parties in furtherance of the promotion. These parties have agreed to hold this information in confidence, not use it for any purpose except to carry out the requested service, and honor Godiva.com's privacy and security policies in the way this information is handled.
5. Market Research
From time to time, Godiva.com may also conduct questionnaires and surveys and we may contact you via email, postal mail or phone. Survey information is treated like all of the information we collect, and it is used to help us improve the appeal of our products and our site.
6. Updating, Deleting, Editing Your Member Information
A Member can access, review and/or correct all of their personally identifiable information that was provided to us online by visiting the following URL: https://www.godiva.com/sign-in. If a Member wishes to have their account deleted, the Member can send an email requesting the deletion to firstname.lastname@example.org.
7. Live Customer Service Assistance
Godiva.com offers Users live customer service assistance. Users of this service may disclose personally identifiable information to Godiva.com. This personally identifiable information is used to help facilitate the customer service representative in assisting with the inquiries they receive from the User.
8. Third Parties Service Providers
Godiva.com sometimes employs other companies and individuals to perform services for us. For example, we hire agencies to help administer consumer promotions, to analyze data, to fulfill orders you place, and to provide customer service. We may share your personally identifiable information with these parties, who have agreed to hold this information in confidence, not use it for any purpose except to carry out the requested service, and honor Godiva's privacy and security policies in the way this information is handled.
Godiva.com takes your privacy and security seriously. For this reason we have established security measures including locked doors and files, electronic security and managerial controls that limit the potential for misuse of information by employees, contractors and other third parties.
If you would rather not receive marketing emails from us, please opt out by visiting the following URL: https://www.godiva.com/account-guestpreferences. If you would rather not receive our mail order catalog or other Godiva mailings to your postal address, please let us know by visiting the following https://www.godiva.com/customer/remove_catalog.aspx. Please note that removal from our postal lists may take up to 6 to 8 weeks to be effective.
If you would rather not receive mailings from our third parties, please email us at email@example.com or write to us at Customer Care, Godiva Chocolatier, Inc, 139 Mill Rock Road East, Old Saybrook, CT 06475.
11. Your California/Rhode Island Privacy Rights
Godiva.com may disclose your personal information to third parties for their use in marketing to you unless you tell us not to. In order to opt out of our third party mailings, please email us at firstname.lastname@example.org or write to us at Customer Care, Godiva Chocolatier, Inc, 139 Mill Rock Road East, Old Saybrook, CT 06475.
12. Contacting Godiva.com
If you have any questions about our Policy, you can e-mail us at email@example.com or contact us by mail at Godiva Chocolatier, Inc., 139 Mill Rock Road East, Old Saybrook, CT 06475. We'll be happy to answer your questions or hear your concerns.
Please feel confident that we employ the most advanced technology for protecting your transaction information.
1. At Godiva.com we ensure a secure server ordering process.
2. To make purchases online at Godiva.com, you must allow your computer to accept "cookies" if it asks. Computer "cookies" are safe and are simply the best way for us to offer you the most enjoyable and hassle-free online shopping environment.