Privacy & Security

This website ("Godiva.com") is owned and operated by Godiva Chocolatier, Inc. Godiva.com recognizes the importance of maintaining the privacy of our customers ("Customers"), registered members ("Members") and other website users (collectively "Users"), and we have posted this privacy policy ("Policy") to describe our practices regarding the collection and use of information gathered through Godiva.com. This Policy applies only to Users accessing Godiva.com from within the United States. This Policy is effective as of 2/17/12. We may from time to time update this Policy and invite you to review this page periodically. In the event this Policy changes, we will inform you by posting an updated Policy on this web page. All changes will go into effect on the date that is posted in our Policy. The new Policy will apply to all past and current users of Godiva.com and will replace any prior Policies.

Note: You must be a U.S. resident 18 years or older to register as a Member or use Godiva.com.

1. What Information We Collect and How We Use It

Godiva.com does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we don't require Users to register or provide information to us in order to view our site.

If you choose to become a Member, we collect the following information about you: name, address, phone number, email address, username, password, birth date. We also collect the names, addresses, and phone numbers of those persons whom you add to your personal address book as a Member, which is only accessible by using the Member's log-in information. We use the information you supply for the purpose of providing the services you have requested, and as described in this Policy. In addition, Godiva.com may from time-to-time contact you via email or regular mail, unless you opt-out by following the instructions in the "opting out" section of this policy.

If you shop with us via Godiva.com, we collect the following information about you: name, address, phone number, email address, billing information including credit card number and expiration date as well as the names, addresses and phone numbers of gift recipients (if any). We use your name, address, phone number, billing information/credit card information to process your order or otherwise described in this privacy policy.

The email address you provide is used for internal purposes, such as confirming and tracking your order or otherwise as described in this privacy policy. We may also contact you via email or regular mail from time-to-time to keep you up-to-date on the latest Godiva.com news or to send you our latest catalog. Also, we may rent, share, sell or exchange your email or postal address with third parties that we think may be of interest to you. If you would like to opt out of receiving mailings from Godiva or our third parties, please follow the instructions in the "opting out" section of this policy. Additionally, gift recipients may, from time to time, receive our latest catalog as well as offers from us regarding new products and services that we think may be of interest to them. We allow gift recipients the option to opt out of receiving future marketing related communications from us.

In certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, Godiva or others. We may also disclose your personally identifiable information when we believe the law requires it. In the event of a merger, consolidation or sale or transfer of all or substantially all of our company or its assets, it is possible that all User information collected by Godiva.com will be transferred to the purchaser or the new company.

2. Notification of Information Sharing / Third Party Advertising

We may share your personally-identifiable information, including your name, address, email address, as well as a record of any transactions you conduct on our website or offline with us with a third-party advertising partner and its service providers in order to deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites. Our advertising partner will make the data we provide to it anonymous. To learn more about the use of this information or choose not to have this information used by our third-party advertising partner by opting out please visit the Network Advertising Initiative by clicking here. Since Godiva does not control these third party cookies, please check the privacy policy of the Internet advertising company or advertiser to see whether and how it uses cookies. Note that if you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.

3. Cookies and Web Beacons

Godiva.com uses "cookies". A cookie is a small file that is sent to your browser from a web server and stored on your computer's hard drive. We use cookies to help us determine whether a User has visited Godiva.com before or if they are new User. Cookies also allow Members to save time during checkout in return visits. Most web browsers automatically accept cookies, but they should also allow you to instruct your browser to prevent the use of cookies. Please note that if you disable cookies certain aspects of Godiva.com will not function properly, such as the shopping bag. The cookie doesn't track any personal information about you or provide us with any way to contact you, and the cookie doesn't extract any information from your computer. Godiva.com also tracks users with "web beacons", a commonly used technology. This allows us to anonymously track purchases and other website information. These web beacons may be used to provide data to third parties for tracking purposes. However, no personal information is collected or transferred using web beacons on Godiva.com.

We also use "web beacons" in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to track the effectiveness of certain communications as well as the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please visit the following URL: https://www.godiva.com/account-guestpreferences.

We work with a third party service provider to help us better understand how you use Godiva.com. This third party service provider will place cookies on your computer to collect information. The information this third party service provider collects will tell us things like which search engine referred you to Godiva.com, how you navigated around Godiva.com, what you purchased and what traffic is driven by banner ads and emails. This information will help us to better serve you and provide you with more personalized information and product offerings. This third party service provider may only use your personal information to perform services for us and is contractually required to maintain all of the information it collects and analyzes for us securely and in confidence. This third party service provider may not share your personal information with anyone else, or use it for any other purpose, except on an aggregate, non-identifiable basis. For more information, view this third party's privacy policy.

4. Sweepstakes/Promotions

Godiva.com sometimes includes notices of sweepstakes or other promotions we are conducting, and we may permit you to enter electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the promotion (e.g., to contact you if you're a winner). In addition, we may participate in internet related promotions sponsored by third parties. In these instances, if you are a participant in such promotions, we may provide certain personally identifiable information to these third parties in furtherance of the promotion. These parties have agreed to hold this information in confidence, not use it for any purpose except to carry out the requested service, and honor Godiva.com's privacy and security policies in the way this information is handled.

5. Market Research

From time to time, Godiva.com may also conduct questionnaires and surveys and we may contact you via email, postal mail or phone. Survey information is treated like all of the information we collect, and it is used to help us improve the appeal of our products and our site.

6. Updating, Deleting, Editing Your Member Information

A Member can access, review and/or correct all of their personally identifiable information that was provided to us online by visiting the following URL: https://www.godiva.com/sign-in. If a Member wishes to have their account deleted, the Member can send an email requesting the deletion to letters@godiva.com.

7. Live Customer Service Assistance

Godiva.com offers Users live customer service assistance. Users of this service may disclose personally identifiable information to Godiva.com. This personally identifiable information is used to help facilitate the customer service representative in assisting with the inquiries they receive from the User.

8. Third Parties Service Providers

Godiva.com sometimes employs other companies and individuals to perform services for us. For example, we hire agencies to help administer consumer promotions, to analyze data, to fulfill orders you place, and to provide customer service. We may share your personally identifiable information with these parties, who have agreed to hold this information in confidence, not use it for any purpose except to carry out the requested service, and honor Godiva's privacy and security policies in the way this information is handled.

9. Security

Godiva.com takes your privacy and security seriously. For this reason we have established security measures including locked doors and files, electronic security and managerial controls that limit the potential for misuse of information by employees, contractors and other third parties.

10. Opting Out

If you would rather not receive marketing emails from us, please opt out by visiting the following URL: https://www.godiva.com/account-guestpreferences. If you would rather not receive our mail order catalog or other Godiva mailings to your postal address, please let us know by visiting the following http://www.godiva.com/customer/remove_catalog.aspx. Please note that removal from our postal lists may take up to 6 to 8 weeks to be effective.

If you would rather not receive mailings from our third parties, please email us at letters@godiva.com or write to us at Customer Care, Godiva Chocolatier, Inc, 139 Mill Rock Road East, Old Saybrook, CT 06475.

11. Your California/Rhode Island Privacy Rights

Godiva.com may disclose your personal information to third parties for their use in marketing to you unless you tell us not to. In order to opt out of our third party mailings, please email us at letters@godiva.com or write to us at Customer Care, Godiva Chocolatier, Inc, 139 Mill Rock Road East, Old Saybrook, CT 06475.

12. Contacting Godiva.com

If you have any questions about our Policy, you can e-mail us at letters@godiva.com or contact us by mail at Godiva Chocolatier, Inc., 139 Mill Rock Road East, Old Saybrook, CT 06475. We'll be happy to answer your questions or hear your concerns.

Please feel confident that we employ the most advanced technology for protecting your transaction information.

1. At Godiva.com we ensure a secure server ordering process.

 

2. To make purchases online at Godiva.com, you must allow your computer to accept "cookies" if it asks. Computer "cookies" are safe and are simply the best way for us to offer you the most enjoyable and hassle-free online shopping environment.