Customer Assistance

We are as passionate about customer satisfaction as we are about making chocolate. We hold ourselves to the highest standards…so you can, too. Your order is guaranteed to arrive in perfect condition, no matter the weather, containing the elegant packaging and quality chocolate customers expect from Godiva. If, for any reason, you are not completely satisfied, simply contact us to return your order for a prompt & courteous replacement or exchange.

Order Status & Tracking

Track the status of your order:

FAQ — Top Questions

We offer two approaches for choosing your delivery. “Standard Shipping” & “On Exact Date”.  More
Due to the perishability of our product, we do not ship outside the United States. Find one our overseas locations at the bottom of this page for International shopping options. Change Region
Many offers require a minimum spend in order to qualify for the promotional offer. This amount is based on merchandise total after discount, does not include tax or shipping, and cannot be split between multiple shipments. More
Sign In with your Rewards Club ID and email address. You will be prompted to create a password and complete registration details. Sign In

View Full FAQ Page

Expert Shipping

 Your order is guaranteed to arrive in perfect condition, no matter the weather. We specially box for the climate and tuck our elegant packaging inside crisp, Godiva tissue paper. We'll also include a free gift message from you. 


View Full Shipping Information

GODIVA Chocolate Rewards Club

Our award-winning Chocolate Reward Club offers exclusive member benefits such as a FREE piece of Chocolate every month in GODIVA boutiques,  and FREE standard shipping for one online order.


Return Policy: Our Unconditional Guarantee

Your order is guaranteed to arrive in perfect condition at the specified shipping address provided. If you are not completely satisfied with the quality of your order upon arrival, please contact Customer Care within (30) days of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange. .

View Full Returns Policy