Welcome to Customer Service

Not only is Godiva dedicated to providing premium chocolates, but we also pride ourselves on offering impeccable customer service.

To call us toll free, dial 1-800-9GODIVA (7am to Midnight EST).

To email us, click here or send and email to letters@godiva.com.

For live assistance, click here.

Frequently Asked Questions

Ordering and Shipping
Order Tracking
Care and Storage
Allergy Information
Wedding and Party Favors
Miscellaneous

Ordering and Shipping

1. Can you ship chocolate during warm weather or to warmer parts of the country like Florida and California?

   Yes, we absolutely can ship Godiva during warm weather and to warm climates in the U.S. all year long. Our shipping system monitors the temperatures where your package is being delivered and selects the appropriate packing material such as cooler boxes and frozen gel packs to ensure that your gift arrives in perfect condition and at no additional cost to you.

2. Can I ship to a P.O. Box or an APO/FPO Address?

   Yes, we accept orders to P.O. Box and to APO/FPO addresses. Orders shipped to a P.O. Box are shipped via USPS via Priority Mail. We regret that we cannot offer our express shipping options for these types of addresses.

3. Can I place an order to be shipped outside of the United States?

   Due to the perishability of our product, we do not ship outside the United States. However, one of our overseas locations should be able to assist you. Visit our international store locator at http://www.godiva.com/boutique/boutique-intl_new.aspx.

   Additionally, you may ship product to Japan by shopping at http://www.godiva.co.jp/welcome.php as well as ship product to Hong Kong by shopping at http://www.godiva.com.hk/Home/default.asp.

4. Do you offer same-day shipping?

   At this time, we do not offer same-day shipping.

5. Can you hold my order for a future date?

   Yes, we can hold your order for a future delivery date. During Checkout, after you select the method of shipping, you may choose the "Ship Later" option, and specify a future arrival date.

   Please note the following:

   1. If you need your gift to arrive ON a specific date, you need to select Overnight for your shipping method* - this is the only way we can guarantee that your package will arrive on a specific day. If the date you've specified is a Saturday, you must select Overnight Saturday Delivery Only as your shipping method.M
   2. We cannot ship packages to arrive on a Sunday or Monday delivery date.

6. What shipping carriers do you use?

   We use USPS for all P.O. Box and APO/FPO orders. We use Federal Express and UPS to deliver all other packages. (We are not able to select which carrier will take your package.)

7. Can I use my own Federal Express Number to ship my order?

   We are not currently able to charge shipments to other Federal Express or UPS account numbers.

8. When will my order ship?

   During Checkout, you can select your shipping method and the date you want your gift to arrive. These two choices determine when your order is shipped - here is a brief explanation of each option:

   • Standard Shipping & Ship Now - If you select Standard Shipping and Ship Now, your order will arrive within 7 business days.
   • Standard Shipping & Ship Later - You may select Standard Shipping and a future arrival date. Your order will ship to arrive before your arrival date so that it is not late and could arrive the week prior to your selected date. If it is important that your gift arrive on the exact day you select, you need to choose Overnight Service.
   • 2nd Day Delivery & Ship Now - If you place your order before 1pm ET on Monday, Tuesday, or Wednesday, your order will ship the same day that it is received to arrive within 2 business days. If you place your order after 1pm ET, your order will ship the next possible business day. Orders placed after 1pm ET on Wednesday will ship out the following Monday.
   • 2nd Day Delivery & Ship Later - Your order will be shipped to arrive on the date you selected, or one day prior to this date.
   • Overnight & Ship Now - If you place your order before 1pm ET on Monday, Tuesday, Wednesday or Thursday, your order will be shipped the same day that it is received for arrival the next day. If you place your order after 1pm ET, your order will ship the next possible business day. Orders placed after 1pm ET on Thursday will ship out the following Monday.
   • Overnight & Ship Later - Your order will be shipped to arrive ON the date that you selected (excluding weekends, Mondays, and major holidays). If your date is a Saturday, please select the Overnight Saturday Delivery Only Method.
   • Overnight Saturday - Select this option if you need your gift to arrive on a Saturday.

   NOTE: Due to the perishability of our product, we do not ship over the weekends or for arrival on Mondays

9. Can I ship to more than one person on one order?

   Yes, you can ship to up to as many people as you like on one order. Here is a brief description of the steps you will take to ship to multiple people on one order:

   • Put ALL items you will be shipping to all your recipients in your shopping cart before checking out.
   • During Checkout, you will be asked to select if you are sending all items to one address or multiple addresses - you will select multiple addresses.
   • You will then enter or select from your address book each recipient separately.
   • You will select the shipping information for each recipient separately.
   • You will enter the gift message separately for each person - You will have the choice of using the same gift message for all your recipients with one click.
   • You will complete all information for each person before entering information for the next person.
   • After all recipients are entered, you will be asked to enter your payment information.

10. Can I order a box of all of one piece or select the pieces I want in the box?

    While we do not offer this service online, our Godiva Boutiques are able to assist you in creating and customizing your own assortments. To locate the store nearest you, visit http://godiva.geoserve.com/forms/godiva.htm.

    Please call the store before you visit to make sure they stock the items you would like to purchase.

11. Why did I get charged Tax?

    Godiva has company-owned boutiques in almost all states; therefore, we are subject to charge tax on internet/mail order purchases in any state where we have a store location.

    Some states regulate that we must charge tax on the shipping charges as well.

    All of these charges are controlled by the State that we are shipping your purchase to, not the state of the purchaser.

Order Tracking

1. Will I receive an order confirmation?

   An order receipt will be sent to your email address immediately after placing your order. You will receive an order confirmation email with your order number, order total, and optional gift message within two hours of placing your order.

   Please review this information as soon as possible to ensure all addresses, items and arrival dates are correct. If you need to make any changes to your order, contact Customer Care at letters@godiva.com or 1-800-946-3482.

2. Will I receive a shipping confirmation?

   When your order has shipped, you will receive a shipment confirmation including the tracking number for each shipment. Please note that this confirmation is typically emailed at 11pm ET on the day it is shipped.

   If you have a My Godiva account, you can track your order online at https://www.godiva.com/member/default.aspx.

   If your order has more than 10 recipients, you will only receive one shipment confirmation email. You may contact Customer Care at 1-800-946-3482 to request tracking information for all your recipients.

3. Can I create an account after I start placing my order?

   Yes. After your order is completed, you will be asked if you would like to create an account, which will allow you to track your orders and will also make ordering easier for you in the future.

Care and Storage

1. How Long Will Godiva Chocolates Keep Their Fresh Taste?

   Godiva Chocolates will stay fresh tasting at room temperature for up to 2-3 weeks, as long as they are kept away from heat and humidity. Specifically, the temperature should not exceed 70 degrees Fahrenheit and the relative humidity should remain below 60%. Avoid direct sunlight.

2. How should I store the chocolate if I want to keep it fresh tasting for more than two weeks?

   To store chocolate for up to two months, place package in two plastic bags, close tightly and refrigerate. To store chocolate for up to six months, place package in two plastic bags, close tightly and freeze.

   
   

3. How do I bring the chocolate to room temperature once it is removed from storage?

   Keep chocolates in plastic bags until the entire package comes to room temperature. This will take approximately two hours if it was stored in the refrigerator, six hours if it was stored in the freezer.

Allergy Information

1. Does your chocolate contain dairy products?

   ALL of our dark, milk, and white chocolate may contain dairy or milk products. Any person with a dairy allergy should NOT consume ANY of our products.

2. Does your chocolate contain nuts?

   ALL of our products including solid chocolate pieces may contain nuts and/or peanuts. Any person with a nut allergy should NOT consume ANY of our products .

3. Does your chocolate contain gluten?

   ALL of our products including solid chocolate pieces may contain gluten. Any person with a gluten allergy should NOT consume ANY of our products.

Wedding and Party Favors

1. How far in advance should I place my favor order?

   We recommend that you place your order about 8 to 10 weeks before the event and select a delivery date of one week prior to the event. Store the favors in a cool, dark place - 70 degrees or cooler. Do not store them in the climate-controlled packaging that they are shipped in as the chocolates are fragile and may absorb an odor from the packing material.

2. Do you offer volume discounts?

   Yes - the more you shop, the more you save. Place an order of $600 or more and get a discount of 5% to 20%. Discounts are calculated on merchandise total, before shipping and/or tax, and excluding charges for custom-printed ribbons. See details at http://www.godiva.com/corporate/corporate_discounts.aspx.

3. What customization or personalization options are available?

   We offer custom-printed ribbons for our gold box and white box favors only. A minimum quantity of 50 units and lead time of four weeks are required. For our two-or four-piece favors, the additional charge is $1.25 per box; for larger assortments, $2.00 per box. You may select from about 10 ribbon colors, which may be printed with either block or script text in gold or silver. See additional details at http://www.godiva.com/boutique/wedding.aspx.

Miscellaneous

1. What is Godiva's Policy on Donation requests?

   Although we would like to honor all requests, GODIVA Chocolatier receives hundreds of solicitations for donations and promotions annually and unfortunately, we cannot accommodate every one. As a result, we prioritize and make donations to organizations that are supported directly by a Godiva employee.

2. Do you send Samples?

   Although we cannot ship samples to you, our company-owned Godiva Boutiques frequently offer samples of our products. To see in-store sampling events and dates, please visit http://www.godiva.com/catalog/whats-new.aspx.

3. How can I sell Godiva in my store?

   Godiva is not currently opening any unsolicited accounts. For more information on wholesale accounts, please call our Wholesale Department at 1-800-421-4700.

4. How can I apply for a job with Godiva?

   For a listing of all current job openings at Godiva, please visit http://www.godivacareers.com.

   This area of the site includes a review of corporate benefits, current job openings, and the ability to submit your resume online.

5. How can I sell Godiva in my store?

   Godiva is not currently opening any unsolicited accounts. For more information on wholesale accounts, please call our Wholesale Department at 1-800-421-4700.

6. Where can I purchase Godiva Cheesecake?

   Please contact the Cheesecake Factory support team by calling 1-800-330-2253. Using our chocolate and our specifications, Cheesecake Factory prepares the cheesecakes and distributes them for Godiva.

7. Where can I buy Godiva Liqueur?

   Please contact Godiva Liqueur Customer Service Support at Diageo Corporation by calling 1-800-767-3123, prompt 2 for the Godiva product line.

8. How do I prepare Godiva Hot Cocoa?

   Stovetop instructions:
   Pour 1 cup (8 oz.) of milk into a sauce pan. Heat over low heat until milk is hot (do not boil). Pour hot milk into a cup or mug. Stir in the entire contents of one Godiva Hot Cocoa packet, or three tablespoons from a canister (use more or less to taste).

   Microwave instructions:
   Pour 1 cup (8 oz.) of milk into a microwave safe mug or cup. Microwave on high for 1-1/2 to 2 minutes or until hot. Stir in the entire contents of one Godiva Hot Cocoa packet, or three tablespoons from a canister (use more or less to taste).

9. What sweetener does Godiva use in the Sugar Free Chocolate?

   The sweetener used in our sugar free line is Maltitol, the only sugar replacement that consistently produces high-quality chocolate that meets Godiva's taste standards while minimizing the negative aftertaste commonly found in other sugar replacements. As we expand and improve the Godiva Sugar Free portfolio, we will continue to explore ways to incorporate new sugar substitutes, such as Splenda.

   Nutritional information is also available if needed by calling our Customer Care Department at 1-800-9GODIVA

10. Where can I purchase Godiva Liqueur Truffles?

    Godiva Liqueur Truffles are available in limited areas due to regional laws regulating the sale of products containing alcohol but can be purchased in our company-owned Boutiques in the following states: Arizona, California, Colorado, Florida, Hawaii, Illinois, Kentucky, Louisiana, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, Texas and Virginia.

    You may locate your nearest Godiva Boutique using our online store locator: http://www.godiva.com/boutique/default.aspx

    Godiva Liqueur Truffles are not available for purchase online.